Shipping policy

Welcome to LitLook! We are dedicated to providing our customers with the best shopping experience, including fast and reliable shipping. Please review our shipping policy below to understand how we handle and deliver your orders.

Processing Time

• Orders are typically processed within 1-2 business days. Please note that orders are not processed or shipped on weekends or holidays.
• You will receive a confirmation email once your order has been processed and is ready for shipment.

International Shipping:

• Shipping rates and delivery times vary by destination and will be calculated at checkout.
• Estimated delivery time: 7-21 business days, depending on the destination country.
• Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the link provided in the email or directly on our website under the “Track Your Order” section.

Shipping Restrictions

• Currently, we do not ship to P.O. Boxes or APO/FPO addresses.
• If your shipping address is in a remote location, additional delivery time may be required.

Delayed or Lost Orders

• If your order is delayed or lost, please contact our customer service team at Return@litlook.com.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Address

• Please ensure that all shipping information is correct at the time of purchase.
• LitLook is not responsible for orders shipped to incorrect addresses provided by the customer.
• If you realize that you entered the incorrect shipping information, please contact us immediately at Return@litlook.com. We will do our best to update the shipping address if the order has not yet been processed.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of receiving your order at Return@litlook.com with your order number and a description of the issue.
• We will arrange for a replacement or refund, depending on the situation.

Order Cancellations

• Orders can be canceled within 24 hours of placing them. To cancel your order, please contact us immediately at Return@litlook.com.
• Once an order has been processed, it cannot be canceled, but you may return the item following our return policy.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at Return@litlook.com. We are here to assist you and ensure a smooth shopping experience.